My HomePod Won’t Reset! Here’s The Fix.

If all of our other troubleshooting suggestions have not gotten your HomePod working it’s likely that your device has retained some form of hardware damage. Rather than try to fix this at home, we recommend consulting Apple about how best to handle this issue.

Like many other Apple devices, you have a few options for how to have your HomePod repaired.

If You Have An Apple Store Nearby:

1. Set up an appointment with the Genius Bar.
2. Bring your HomePod into the Apple Store for a free diagnosis and repair quote.

If You Would Prefer Not To Go To A Store:

1. Visit Apple’s support website to learn about mail-in repair options.
2. Call Apple’s support line 1-(800) MY–APPLE (1-800–692–7753).

Like any other device, it’s important to keep your HomePod up to date. Software updates can fix software bugs and introduce new features.

HomePods usually automatically install a new software update as soon as it’s available. However, it’s a good idea to check if an update is available, just in case the new update didn’t install on its own.

1. Open the Home app on your iPhone.
2. Select the Home icon (small house) in the top left of the Home app display.
3. Select Home Settings.
4. Tap Software Update.
5. If your HomePod is caught up on software updates, the Home app will say so here.
6. If you see an update available, tap Install Update.
7. If you’d like your HomePod to update on its own from now on, select Install Updates Automatically while you’re here.

The Home App is the central point of connection between your iPhone and your HomePod. If your HomePod has become unresponsive to your iPhone’s prompting, or it’s encountering some other connection malfunction, temporarily removing the Home app from your iPhone might give your devices the chance to form a clean connection.

1. Unlock your iPhone and visit the Home screen.
2. Locate the Home app icon.
3. Press and hold the Home app icon.
4. When it appears, tap the little X in the Home app’s corner to delete it.
5. Tap Delete app to confirm.
6. Wait a few minutes.
7. Open the App Store.
8. Search the Home app.
9. Install the Home app once more.

Often, the Home app on iPhone will alert users if their HomePod encounters an error. Before you start troubleshooting everything that could be wrong with your HomePod, opening the Home app and checking for any damage alerts is a great place to start.

1. Open the Home app on iPhone.
2. Visit the Home or Rooms page in the Home app.
3. Press and hold the HomePod button.
4. If your HomePods is having any trouble, an alert should pop up.

Sometimes, part of your HomePod’s processing gets interrupted or corrupted. When this occurs, it can result in a variety of malfunctions. Simply powering your HomePod off and back on again might get rid of the issue you’re experiencing.

1. Open the Home app on your iPhone.
2. Press and hold the HomePod button in the app.
3. When given the option, tap Settings.
4. Tap Reset HomePod.
5. When prompted, tap Restart HomePod.