FixMy iPhone 7 Won’t Turn on! Here’s the Real Reason Why & Fix.
FIX · 4 MIN

My iPhone 7 Won’t Turn On! Here’s The Real Reason Why & Fix.

4 min read
My iPhone 7 Won't Turn On!
You’re staring at a black screen because your iPhone 7 isn’t turning on.The problem may be a minor software bug, or a complicated hardware issue.In this article, I’ll help you diagnose why your iPhone 7 won’t turn on and show you how to fix the problem for good.

When your iPhone 7 won’t turn on, it may be experiencing a software crash, which causes the screen of your iPhone 7 to turn black and become unresponsive. If that’s the case, then the problem isn’t that your iPhone 7 isn’t turning on — it’s that your iPhone 7 has been on the whole time!

When your iPhone 7 is on but not responsive, it looks almost identical to an iPhone 7 that is turned off. Our step-by-step guide will help you diagnose and fix what’s really causing the problem with your iPhone 7.

Before we dive into the guide, we should make sure the problem isn’t just the display of your iPhone 7. Begin by plugging your iPhone into your computer using your charging cable (also known as the Lightning cable). If your iPhone 7 is recognized in iTunes, we recommend that you back up your iPhone up immediately.

If you were able to connect your iPhone 7 to iTunes and back it up, or if you can hear your iPhone 7 making any noises, you might need to get your displayed repaired. However, we can’t be certain of that yet, so make sure to complete every step in our troubleshooting guide below!

1

Hard Reset While Plugged Into Computer

Hard reseting an iPhone while it’s plugged into a power source can sometimes fix problems that prevent iPhones from turn on properly.

  1. Using a Lightning cable (charging cable), plug your iPhone into a power source such as your computer or wall charger.
  2. Begin the hard reset by pressing and holding the power button and the volume down button until the screen of your iPhone goes blank and the Apple logo appears on the center of the screen (you may have to press and hold the buttons for up to 20 seconds!)
  3. When the Apple logo appears on the screen of your iPhone, let go of both buttons at the same time.
  4. When your iPhone turns back on, the hard reset is complete.
2

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you’re looking to save some money you’re not covered by Apple’s warranty, you may want to check out our other recommendations.

How To Repair Your iPhone With Apple’s Mail-In Service

  1. Visit Apple’s support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple’s website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don’t have an appointment, you may have to wait for hours or end up being turned away. (Editor’s note: I’m a former Apple tech and we’re not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you’re under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you’re not under warranty, the Genius will give you a quote for the cost of a repair.
3

Inspect Your iPhone Charger

There are many different ways to charge your iPhone — plugging it into your laptop, wall adapter, car charger, and more. As a precautionary measure, the software of your iPhone will prevent charging if it detects fluctuations from the power source.

  1. Charge your iPhone with multiple different power sources. If you normally use your wall charger, try using a USB port on your laptop, and vice versa.
  2. If your iPhone charges with one power source but not the other, then you know that the charger is causing your problem.
4

Hard Reset Your iPhone

A hard reset is usually a temporary solution to a software problem. It doesn’t change anything at all — it just forces your iPhone to start from scratch, and often times the problem comes back.

  1. Press and hold the power button and the volume down button together until the screen goes blank and the Apple logo appears on the screen.
  2. When the Apple logo reappears, let go of both buttons.
  3. When your iPhone turns back on, the hard reset is complete.

Hard Reset On iPhone X or Newer

Hard reseting an iPhone X is slightly different than other models of the iPhone.

  1. Quickly press the volume up button.
  2. Quickly press the volume down button.
  3. Press and hold down the Side button.
  4. Release the Side button when the Apple logo appears on the center of the screen.
Your iPhone 7 is turning on again and you’re no longer staring at that empty, black screen.In the future, if your iPhone 7 won’t turn on, you’ll know exactly how to diagnose and fix the problem.

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