iPhone 8 Camera Not Working? Here's The Real Fix!

David Lynch

SEPTEMBER 13, 2017

The camera on your iPhone 8 won't work and you don't know why. The high-tech camera on the iPhone 8 is one of its most appealing features, so it can be very frustrating when it doesn't work. In this article, I'll show you how to fix the problem when your iPhone 8 camera is not working so you can get back to taking great pictures!

Is My iPhone 8 Camera Completely Broken?

At this point, we can't be certain if your iPhone 8 camera is not working because it is broken. However, sometimes your camera won't work because of a software issue. Software crashes or corrupted files could cause the camera on your iPhone 8 to stop working.

Do You Use A 3rd Party Camera App?

If you're trying to take pictures or videos using a third-party app, it could be the reason why your iPhone 8 camera is not working. Check the App Store to see if an update is available, which could fix a potential software issue.

If the third-party app continues to fail, it may be a poorly designed app and you may need to find a replacement. The iPhone's built-in Camera app is always a reliable option too.

Do You Put Your iPhone 8 In A Case?

If you have a case for your iPhone 8, double-check to make sure that it's on the right way! If you put your case on upside down, it could be blocking the camera on your iPhone.

If everything looks normal so far, follow the steps below to troubleshoot and fix the real reason why your iPhone 8 camera is not working.

How To Fix An iPhone 8 Camera That's Not Working

8 Steps Total
1.

Restart Your iPhone

Restarting your iPhone can sometimes fix minor software glitches and errors.

How Do I Restart My iPhone?

  1. Press and hold the power button (Sleep / Wake button) on your iPhone until the slide to power off slider appears on the display.
  2. Swipe the red power icon from left to right to turn off your iPhone.
  3. Wait about 30 seconds, then press and hold the power button again until you see the Apple logo appear in the center of the display.

If The Power Button Is Broken (Option 1)

  1. Open the Settings app on your iPhone.
  2. Tap General.
  3. Scroll to the bottom and tap Shut Down.
  4. Swipe the red power icon from left to right.
  5. Plug your iPhone into a power source using a Lightning cable to turn it back on.

If The Power Button Is Broken (Option 2)

  1. Watch our YouTube video or follow the steps below!
  2. Open the Settings app.
  3. Tap General.
  4. Tap Accessibility.
  5. Tap AssistiveTouch.
  6. Turn on the switch next to AssistiveTouch.
  7. Tap the AssistiveTouch button when it appears on the display.
  8. Tap Device.
  9. Tap More.
  10. Tap Restart.
  11. Tap Restart again when the confirmation alert appears.
View More
2.

Close Out Of All Of Your Apps

Closing out of your apps is like turning your iPhone off and back on — it gives your apps a fresh start. If one of the apps that you have open crashes in the background, it may prevent other apps you have open from functioning properly. It can be difficult to identify which specific app or apps are malfunctioning, so we'll close them all to save time.

How Do I Close Out Of All Of My Apps?

  1. Double-press the Home button to view the apps your currently have open.
  2. Use your finger to swipe up on the apps to close them.
  3. You'll know all your apps are closed when you only see a preview of your lock screen.
View More
3.

Update iOS On Your iPhone

If your iPhone is running an outdated version of iOS, you may run into problems that could be fixed simply by updating the most recent version of iOS.

How Do I Update iOS On My iPhone?

There are two ways to update iOS on your iPhone: in the Settings app and by using iTunes.

Update iOS In The Settings App

  1. Open up the Settings app.
  2. Tap General.
  3. Tap Software Update.
  4. If an update is available, tap Install Now.

Update iOS Using iTunes

  1. Connect your iPhone to a computer using a Lightning cable.
  2. Open iTunes.
  3. Click the Phone button in the upper left-hand corner of iTunes (see image 3).
  4. Click Check For Update.
  5. If an update is available, click Download and Install.
View More
4.

Reset All Settings

Many iPhone problems are caused when Settings isn't set up correctly or by corruption within individual Settings app files. Restoring the Settings app back to factory defaults doesn't fix every iPhone software problem, but it is a go-to fix for Apple technicians because it does solve a lot of problems that would be very difficult to to track down by hand.

How Do I Reset All Settings?

  1. Go to the Home screen.
  2. Open the Settings app.
  3. Tap General.
  4. Use your finger to scroll down to Reset. It will be the last option in Settings -> General.
  5. Tap Reset All Settings.
  6. Enter your passcode.
  7. Tap Reset All Settings. You'll be prompted twice.
  8. A progress bar will appear on the screen.
  9. Your iPhone will automatically turn back on when the reset finishes.
View More
5.

Back Up Your iPhone

It's important to back up your iPhone before doing any major restores (such as a DFU restore). If something goes wrong while you're trying to fix your iPhone, having a back up means you won't lose any of your data (such as contacts, photos, apps, and more). Restoring from a back up is a lot more convenient than having to go and reenter all the information that was saved on your iPhone.

How Do I Back Up My iPhone?

There are two ways to back up your iPhone:

Backup Your iPhone Using iCloud

  1. If you have a WiFi connection, you can back up your iPhone using iCloud.
  2. Open the Settings app.
  3. Tap iCloud (I blacked out my iCloud email address in my screenshot, but you'll see your iCloud email address there!)
  4.  Tap Backup.
  5. Make sure the switch next to iCloud Backup is on. You'll know the switch is on when the switch is green.
  6. Tap Back Up Now.
  7. A status bar will appear to tell you how much time is remaining.

Backup Your iPhone Using iTunes

  1. Plug the Lightning connector on your Lightning cable (charging cable) into the Lightning port on your iPhone.
  2. Plug the other end of your Lightning cable into a USB port on your computer.
  3. Open iTunes on your computer.
  4. Click on the iPhone icon in the upper left hand corner of iTunes.
  5. Click the circle next to "iCloud" or "This computer" to select whether you want to backup your iPhone to iCloud or your computer.
  6. Click Back Up Now to backup your iPhone.
  7. When the backup is complete, you'll see the time and date updated under Latest Backup.
View More
6.

DFU Restore Your iPhone

A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if  your iPhone is brand new, so the software problem may get solved.

Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.

How Do I DFU Restore My iPhone?

Watch our DFU restore video walkthrough on YouTube, or follow the steps below:

  1. Using a Lightning cable, plug your iPhone into a USB port on your computer.
  2. Open iTunes. It doesn’t matter if your iPhone is on or off.
  3. On an iPhone 6s or older, press and hold the Home button and the power button. On an iPhone 7, press and hold the power and volume down button.  
  4. After 8 seconds, release the Power Button, but continue to hold the power button (iPhone 6s or older) the volume down button (iPhone 7).
  5. Let go of the power button or volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
  6. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
  7. Restore your iPhone using iTunes.
View More
7.

Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
View More
8.

Repair Your AirPods With Apple

At this point, Apple is the only place in town that can repair AirPods. So, if your AirPods are broken, you have only one question to ask yourself: Do I visit the Genius Bar at an Apple Store to repair my AirPods or do I use Apple's mail-in repair service?

How Do I Repair My AirPods With Apple?

How To Repair Your AirPods At The Genius Bar In An Apple Store

  1. Visit Apple's website to make an appointment at the Genius Bar at your local Apple Store.

How To Repair Your AirPods Using Apple's Mail-In Repair Service

  1. Visit Apple's online support website to set up a mail-in repair or get phone support.
View More

Your Camera Is Working!

You've fixed the camera on your iPhone 8 and you can start taking awesome photos again. Now that you know what to do when your iPhone 8 camera is not working, make sure to share this article on social media to help out your friends and family too! Thanks for reading and feel free to leave us a comment down below if you have any other questions about your iPhone 8!

AUTHOR

David Lynch

Hi, I'm David! I'm here to help you fix problems with your iPhone and help you find a better cell phone plan.

Comments

  Subscribe  
Notify of