iPhone X Side Button Not Working? Here's How To Fix The Problem!

David Lynch

OCTOBER 5, 2018

Your iPhone X side button is stuck, jammed, or broken and you're not sure what to do. The new "side button" is really the most important button on your iPhone X, so when it's broken, it's tough to get the most out of your iPhone. In this article, I'll show you what to do when your iPhone X side button is not working!

Do I Need To Have My iPhone X Repaired?

If your iPhone X side button is not working, you'll probably have to get it completely repaired eventually. However, there is a chance the problem is software-related. The first step in this article will show you how to set up AssistiveTouch, a virtual button that gives you all the functionality of the physical side button.

Then, I'll show you how to put your iPhone X into DFU mode and restore. If a software problem is the reason why your iPhone X side button won't work, a DFU restore will fix the problem.

I'll conclude this article by discussing your repair options, just in case a DFU restore doesn't fix the problem. Let's get started!

How To Fix An iPhone X Side Button That's Not Working

4 Steps Total
1.

Turn On AssistiveTouch On Your iPhone X

If your iPhone X side button is not working, AssistiveTouch is a fantastic temporary solution!

How Do I Turn On AssistiveTouch On My iPhone X?

  1. Open the Settings app.
  2. Tap General.
  3. Tap Accessibility.
  4. Tap AssistiveTouch.
  5. Turn on the switch next to AssistiveTouch at the top of the display. You'll know it's on when it's green.
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2.

Back Up Your iPhone

It's important to back up your iPhone before doing any major restores (such as a DFU restore). If something goes wrong while you're trying to fix your iPhone, having a back up means you won't lose any of your data (such as contacts, photos, apps, and more). Restoring from a back up is a lot more convenient than having to go and reenter all the information that was saved on your iPhone.

How Do I Back Up My iPhone?

There are a few different ways to back up your iPhone:

Backup Your iPhone Using iCloud

  1. If you have a WiFi connection, you can back up your iPhone using iCloud.
  2. Open the Settings app.
  3. Tap on Your Name at the top of the screen.
  4. Tap iCloud.
  5. Scroll down and tap on iCloud Backup.
  6. Make sure the switch next to iCloud Backup is on. You'll know the switch is on when the switch is green.
  7. Tap Back Up Now.
  8. A status bar will appear to tell you how much time is remaining.

Backup Your iPhone Using iTunes

  1. Plug the Lightning connector on your Lightning cable (charging cable) into the Lightning port on your iPhone.
  2. Plug the other end of your Lightning cable into a USB port on your computer.
  3. Open iTunes on your computer.
  4. Click on the iPhone icon in the upper left hand corner of iTunes.
  5. Click the circle next to "iCloud" or "This computer" to select whether you want to backup your iPhone to iCloud or your computer.
  6. Click Back Up Now to backup your iPhone.
  7. When the backup is complete, you'll see the time and date updated under Latest Backup.

Backup Your iPhone Using Finder (Macs Running Catalina 10.15 or newer)

  1. Connect your iPhone to your Mac using a charging cable.
  2. Open Finder.
  3. Click on your iPhone under Locations.
  4. Click the circle next to Back up all of the data on your iPhone to this Mac.
  5. Click Back Up Now.
  6. When the backup is complete, you'll see the time and date updated under Latest Backup.
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3.

Put Your iPhone In DFU Mode

A DFU restore is the last troubleshooting step you can take to rule out a software problem on your iPhone.

Watch our step-by-step DFU restore guide on YouTube, or follow the steps below:

  1. Plug your iPhone in a computer.
  2. Open iTunes (on PCs or Macs running macOS Mojave 10.14 or earlier) or Finder (Macs running macOS Catalina 10.15 or newer).
  3. Press and release the volume up button.
  4. Press and release the volume down button.
  5. Press and hold the side button until your iPhone's display goes black.
  6. When the screen turns black, press and hold the volume down button while continuing to hold the side button.
  7. Hold both buttons for five seconds.
  8. After five seconds, release the side button, but continue to hold the volume down button.
  9. Release the volume down button when your iPhone appears in iTunes or Finder.
  10. Your iPhone appears in iTunes or Finder, it's in DFU mode!
  11. Click Restore and follow the on-screen prompts to DFU restore your iPhone.
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4.

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
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Side Button Solutions

We understand that it can be stressful when your iPhone is broken. Fortunately, now you know what to do when your iPhone X side button is not working! If you have any other questions about your iPhone X or the repair options mentioned in this article, leave us a comment down below!

Applies To: iPhone X

AUTHOR

David Lynch

David Lynch is an expert on cell phones, cell phone plans, and other tech. After using a flip phone into his early 20s, he learned the ropes about iPhones and Androids from a former Apple employee. Today, his articles and videos are read and viewed by millions, and he has been cited by major publications including Reader's Digest, Wired, CMSWire, Consumers Advocate, and more.

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jht
jht
2 years ago

Sir I followed what you said.
My iPhone reset but now the side button works properly and everything is good but when I want to shut down and I press side button it does not show “Slide To Power Off”.
So I read this.
You’ve successfully turned off your iPhone X Next time it won’t turn off, you’ll know what to do to fix the problem.
Sir, next what? Please send me a solution.
[email protected]

Alfredo Boylando
Alfredo Boylando
8 months ago
Reply to  jht

on iPhone X (maybe others) you must hold down: right side button (power button) and left side lower button (volume down;) for three or four seconds to be prompted to power off.