iPhone 8 Screen Black? Here's Why & The Real Fix!

David Lynch

AUGUST 25, 2017

You're seeing nothing but a black screen on your iPhone 8 and you don't know what to do. This could be caused by your iPhone's software, but there's also a decent chance there's a hardware problem with your device. In this article, I'll explain why your iPhone 8 screen is black, show you how to troubleshoot potential software issues, and recommend repair options if your iPhone 8 is broken.

Software vs. Hardware: Why Is My iPhone 8 Screen Black?

Before we begin, it's important to know that there could be a software or hardware issue making your iPhone 8 screen black.

If the software on your iPhone 8 completely crashed, it can make the screen turn completely black and make it appear as if your iPhone 8 is off. The first in our troubleshooting guide, the hard reset, will help you determine whether or not you're dealing with a software crash.

If the Apple logo doesn't appear after you perform a hard reset, there's probably an issue with your iPhone 8's hardware.

Hardware Issues That Can Cause An iPhone 8 Black Screen

If your iPhone 8 screen is black, there could be a hardware issue with either your iPhone's display or logic board. You probably don't want to try and fix your iPhone on your own because the process can be complicated and it requires a specialized toolkit.

If your iPhone 8 is covered by warranty, your first trip should be to the Apple Store to see if they'll cover the cost of the repair. If your iPhone 8 isn't covered by a warranty, we highly recommend Puls, a service that will come to you and fix your iPhone!

How To Fix A Black Screen On An iPhone 8

3 Steps Total

Perform A Hard Reset On Your iPhone 8 Or 8 Plus

Although you shouldn't rely on hard resets to turn your iPhone off and back on, it can be a reliable way to turn your iPhone off and back on when its unresponsive, frozen, or experiencing a software crash.

  1. Quickly press the volume up button on the side of your iPhone.
  2. Quickly press the volume down button on the side of your iPhone.
  3. Press and hold the power button.
  4. Release the power button when the Apple logo appears on the display. Your iPhone 8 will turn back on shortly after.
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Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
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Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
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You Have The Power!

Unfortunately, this is one of those issues that normally isn't resolved with one of our typical software troubleshooting steps. If the hard reset doesn't work, you have two great repair options when your iPhone 8 screen is black. Thanks for reading and leave a comment below to let us know how you resolved the black screen problem with your iPhone 8!


David Lynch

Hi, I'm David! I'm here to help you fix problems with your iPhone and help you find a better cell phone plan.


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Mike Martinez
Mike Martinez

Thank you so much for the help!

Vicki Gault
Vicki Gault

I found this information to be very helpful. Learning about the hard reset button fixed my phone.