iPhone 8 Stuck On Apple Logo? Here's The Real Fix!
Your iPhone 8 is frozen on the Apple logo and you don't know why. You can't use your iPhone at all and it's starting to get frustrating! In this article, I'll explain what to do when your iPhone 8 is stuck on the Apple logo.
Before We Begin...
If you've performed a data transfer, iOS update, or restore recently, your iPhone 8 may be stuck on the Apple logo because something went wrong. If this happened to your iPhone, take a look inside its charging port and inspect your charging cable.
If either of these components are broken or damaged, this problem may happen again. We also recommend trying to perform the data transfer, iOS update, or restore with multiple charging cables.
Need a new cable? You can get a great iPhone cable for less than $7 on Amazon.
If Everything Looks Normal
If everything looks normal, take a look at Apple's article on resolving issues between iTunes and third-party security software. It's possible that your additional security software actually preventing your iPhone from transferring data, updating, or restoring. Oops!
And, to fix this problem for good, follow the steps below which will help you fix the problem when your iPhone 8 is stuck on the Apple logo!
How To Fix An iPhone 8 Stuck On The Apple Logo5 Steps Total
Perform A Hard Reset On Your iPhone 8 Or 8 Plus
Although you shouldn't rely on hard resets to turn your iPhone off and back on, it can be a reliable way to turn your iPhone off and back on when its unresponsive, frozen, or experiencing a software crash.
- Quickly press the volume up button on the side of your iPhone.
- Quickly press the volume down button on the side of your iPhone.
- Press and hold the power button.
- Release the power button when the Apple logo appears on the display. Your iPhone 8 will turn back on shortly after.
Back Up Your iPhone
It's important to back up your iPhone before doing any major restores (such as a DFU restore). If something goes wrong while you're trying to fix your iPhone, having a back up means you won't lose any of your data (such as contacts, photos, apps, and more). Restoring from a back up is a lot more convenient than having to go and reenter all the information that was saved on your iPhone.
How Do I Back Up My iPhone?
There are two ways to back up your iPhone:
Backup Your iPhone Using iCloud
- If you have a WiFi connection, you can back up your iPhone using iCloud.
- Open the Settings app.
- Tap iCloud (I blacked out my iCloud email address in my screenshot, but you'll see your iCloud email address there!)
- Tap Backup.
- Make sure the switch next to iCloud Backup is on. You'll know the switch is on when the switch is green.
- Tap Back Up Now.
- A status bar will appear to tell you how much time is remaining.
Backup Your iPhone Using iTunes
- Plug the Lightning connector on your Lightning cable (charging cable) into the Lightning port on your iPhone.
- Plug the other end of your Lightning cable into a USB port on your computer.
- Open iTunes on your computer.
- Click on the iPhone icon in the upper left hand corner of iTunes.
- Click the circle next to "iCloud" or "This computer" to select whether you want to backup your iPhone to iCloud or your computer.
- Click Back Up Now to backup your iPhone.
- When the backup is complete, you'll see the time and date updated under Latest Backup.
DFU Restore Your iPhone
A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if your iPhone is brand new, so the software problem may get solved.
Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.
If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.
How Do I DFU Restore My iPhone?
Watch our DFU restore video walkthrough on YouTube, or follow the steps below:
- Using a Lightning cable, plug your iPhone into a USB port on your computer.
- Open iTunes. It doesn’t matter if your iPhone is on or off.
- On an iPhone 6s or older, press and hold the Home button and the power button. On an iPhone 7, press and hold the power and volume down button.
- After 8 seconds, release the Power Button, but continue to hold the power button (iPhone 6s or older) the volume down button (iPhone 7).
- Let go of the power button or volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
- Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
- Restore your iPhone using iTunes.
Repair Your iPhone With Apple
Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.
How Do I Repair My iPhone With Apple?
How To Repair Your iPhone With Apple's Mail-In Service
- Visit Apple's support website to begin the online mail-in repair process.
- Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.
How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store
- Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
- When you arrive, go to the Genius Bar to check in for your appointment.
- Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
Repair Your iPhone With Puls
Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.
Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).
How Do I Repair My iPhone With Puls?
- Visit Puls.com.
- Select iPhone.
- Select the model of your iPhone.
- Enter your ZIP Code.
- Select the color of your iPhone.
- Select the repair you need completed and fill out any additional information you want the technician to know.
- Schedule a repair time and date.
- Enter your address and personal information.
- Click the button that says "Submit Repair Request".
An Apple A Day...
You've successfully fixed your iPhone and it's working normally again. Now that you know why an iPhone 8 gets stuck on the Apple logo, make sure to help out your friends and family by sharing this article on social media. Thanks for reading!