iPhone 8 Won't Connect To iTunes! Here's The Fix.

David Lynch

SEPTEMBER 18, 2017

Your iPhone 8 is not connecting to iTunes and you don't know why. You plugged in your iPhone to the computer like usual, but nothing happened! In this article, I'll show you what to do when your iPhone 8 won't connect to iTunes!

Why Your iPhone 8 Won't Connect To iTunes

When your iPhone 8 won't connect to iTunes, there could be an issue with the Lightning port (charging port), the USB port on your computer, Lightning cable, or the iTunes software.

The troubleshooting steps below will show you what to do if your iPhone 8 is not connecting to iTunes on your Mac! Check out this article if your iPhone isn't connecting to iTunes on a PC.

How To Fix An iPhone Not Connecting To iTunes

4 Steps Total

Make Sure Your Mac Recognizes Your iPhone

In order to diagnose the real reason why your iPhone won't connect to iTunes on a Mac, we need to make sure that your Mac is actually recognizing your iPhone is there when you plug it into a USB port.

How Do I Make Sure My Mac Recognizes My iPhone?

  1. Plug your iPhone into a USB port on your Mac using a Lightning cable (also known as a charging cable).
  2. In the upper left-hand corner of your Mac's screen, click on the Apple logo.
  3. Click About This Mac.
  4. Click System Report...
  5. On the left-hand side of the menu that opens, click USB, which is the second to last option under hardware.
  6. Look for iPhone in the USB device tree.
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Reset The iTunes Lockdown Folder

A lot of the time when an iPhone won't connect to iTunes, there's a software problem preventing your iPhone from connecting to your Mac, such as a corrupt file. By reseting the files in the lockdown folder, we may fix the problem by deleting the file that has become corrupted.

How Do I Reset The iTunes Lockdown Folder?

  1. Quit iTunes on your Mac.
  2. Disconnect all iOS devices currently connected to your Mac.
  3. Open Finder on your Mac.
  4. In the Finder menu at the top your Mac's screen, click Go.
  5. In the Go submenu, click Go To Folder...
  6. Type (or copy and paste) /private/var/db/lockdown/ into the box under Go to the folder: 
  7. Click Go.
  8. Delete all of the files inside the lockdown folder.
  9. After all the files have been deleted, reconnect your iOS device to iTunes.
  10. Make sure you Trust your Mac when you sync your iPhone to iTunes once again.
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Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
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Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
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Connected To iTunes!

Your iPhone connected to iTunes and you can sync up your iPhone! Now you'll know exactly what to do the next time your iPhone 8 won't connect to iTunes. If you have any other questions about your iPhone 8, leave them in the comments section below.


David Lynch

Hi, I'm David! I'm here to help you fix problems with your iPhone and help you find a better cell phone plan.


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Judith Link Ruth
Judith Link Ruth

No lockdown folder.

Jim Horsley
Jim Horsley

It all worked per your instructions, but iTunes still isn’t seeing the iPhone 8 plus…getting an iTunes prompt that says “To use your iPhone with iTunes, you need to install OS X 10.11.4 (or later). My 8plus is iOS 12.0.1. Should I delete iTunes and reinstall? Other?