Your iPhone 7 Plus isn’t receiving calls and you’re starting to get frustrated.Most people (myself included) can’t afford to be missing calls all day, as our iPhone is our primary number for both business and our personal lives.In this article, I’ll explain
why your iPhone 7 Plus goes straight to voicemail and show you how to fix the problem using a step-by-step guide.
1
Reset Network Settings
When your iPhone connects to a Wi-Fi or Bluetooth device for the first time, it saves information about how to connect to that network or device. If something changes with that process, it may cause connectivity issues.
Deep software problems, especially with network settings, can be difficult to track down. Rather than trying to track an issue down, we’re going to reset all network settings and give your iPhone a fresh start.
- Open the Settings app.
- Tap General.
- Scroll down and tap Transfer Or Reset iPhone.
- Tap Reset.
- Tap Reset Network Settings.
- Enter your passcode if prompted.
- Your iPhone will shut down, reset, and turn itself on again when the reset is complete.
2
Contact Your Wireless Carrier
Sometimes when your iPhone experiences issues related to your cellular network (no or poor service, calls going straight to voicemail), the problem is stemming from the cellular network, not the iPhone itself.
Below are the support numbers of major wireless carriers to contact if you’re experiencing problems.
- Verizon: 1-(800)-922-0204
- Sprint: 1-(888)-211-4727
- AT&T: 1-(800)-331-0500
- T-Mobile: 1-(877)-746-0909
3
Update Carrier Settings
The UpPhone recommend that you update carrier settings immediately after they become available because outdated settings may lead to connectivity issues between your iPhone and your wireless carrier’s network.
Some potential issues include having poor service or your iPhone going straight to voicemail anytime you receive a call.
- Make sure that your iPhone is connected to a Wi-Fi network, or that Cellular Data is turned on.
- Open the Settings app.
- Make Tap General.
- Tap About.
- After a few seconds, if a carrier settings update is available, you’ll see a pop-up on the screen of your iPhone which says, “New settings are available. Would you like to update them now?”
- Tap Update.
4
Update Your iPhone Software In iTunes
You can use iTunes to perform iOS updates on your iPhone. If you’re unable to update your iPhone in the Settings app, sometimes using iTunes to update your iPhone is a simple workaround.
- Plug your iPhone into your computer using a Lightning cable (charging cable).
- Open iTunes.
- In the upper left hand corner of iTunes, click the iPhone icon.

- In the top box underneath iPhone, click Check For Update.
- If an update is available, click Update.
- Keep your iPhone plugged into your computer while the update downloads and installs.
5
Turn Off Airplane Mode
When your iPhone is in Airplane mode, both Wi-Fi and cellular connections turn off and you won’t be able to receive calls or text messages.
There are two ways to turn off Airplane mode:
Turn Off Airplane Mode In The Settings App
- Open the Settings app.
- Look at the switch next to Airplane mode.
- If the switch is green, then Airplane mode is on.
- Use your finger to tap the switch. You’ll know the switch is off when it turns gray.
- If the switch was already gray when you opened the Settings app, then Airplane mode was already turned off.
Turn Off Airplane Mode In Control Center
- To open Control Center, swipe up from below the bottom of your screen.
- If the Airplane mode icon
is white inside an orange circle, then Airplane mode is on.
- To turn off Airplane mode, use to finger to tap the Airplane mode icon. You’ll know Airplane mode is off when the Airplane mode icon becomes black inside a gray circle.
- If the Airplane mode icon is already black inside a gray circle, then Airplane mode is already turned off.
6
Turn Off Do Not Disturb
When Do Not Disturb is on, all incoming calls, notifications, and alerts will be silenced.
Turn Off Do Not Disturb In The Settings App (iOS 15 and newer)
- Open Settings.
- Tap Focus.
- Tap Do Not Disturb.
- Turn off the switch next to Do Not Disturb.
- You’ll know Do Not Disturb is off when the switch is gray and positioned to the left.
Turn Off Do Not Disturb In Control Center (iOS 15 and newer)
- Swipe down from the upper right-hand corner of the screen (iPhones with Face ID) or up from below the bottom of the screen (iPhones without Face ID).
- Tap the Do Not Disturb or Focus icon.
- You’ll know Do Not Disturb, or your Focus, is off when the icon is no longer illuminated.
Turn Off Do Not Disturb In The Settings App (iOS 14 and older)
- Open the Settings app.
- Tap Do Not Disturb.
- Use your finger to tap the switch next to Manual.
- You’ll know Do Not Disturb is off when the switch is gray.
Turn Off Do Not Disturb In Control Center (iOS 14 and older)
- Swipe down from the upper right-hand corner of the screen (iPhones with Face ID) or up from below the bottom of the screen (iPhones without Face ID).
- Use your finger to tap the Do Not Disturb icon, which looks like a moon.
- You’ll know Do Not Disturb is off when the moon icon is black inside a gray circle.
Turn Off Do Not Disturb Using Siri
- Press and hold the side button (iPhones without a Home button) or the Home button to activate Siri.
- Say, “Turn off Do Not Disturb.”
- Siri will turn off Do Not Disturb.
7
DFU Restore Your iPhone
A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if your iPhone is brand new, so the software problem may get solved.
Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.
If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.
How To DFU Restore An iPhone SE, 6s, Or Older
- Using a Lightning cable, plug your iPhone into a USB port on your computer.
- Open iTunes if you have a PC or Mac running Mojave 10.14 or earlier. Open Finder if you have a Mac running Catalina 10.15 or newer. It doesn’t matter if your iPhone is on or off.
- Press and hold the Home button and the power button simultaneously.
- After 8 seconds, release the power button, but continue to hold the Home button.
- Let go of the power button when your iPhone appears in iTunes or Finder.
- Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
- Restore your iPhone using iTunes or Finder.
How To DFU Restore An iPhone 7 Or 7 Plus
- Using a Lightning cable, plug your iPhone into a USB port on your computer.
- Open iTunes if you have a PC or Mac running Mojave 10.14 or earlier. Open Finder if you have a Mac running Catalina 10.15 or newer. It doesn’t matter if your iPhone is on or off.
- Press and hold the power and volume down button simultaneously.
- After 8 seconds, release the power button, but continue to hold the volume down button.
- Release the volume down button when your iPhone appears in iTunes or Finder.
- You’ll know your iPhone is in DFU mode if the display is completely black.
- Restore your iPhone using iTunes or Finder.
How To DFU Restore An iPhone 8 Or Newer
- Connect your iPhone to your computer using a charging cable.
- Open iTunes (PCs and Macs running macOS 10.14 or older) or Finder (Macs running macOS 10.15 or newer).
- Quickly press and release the volume up button.
- Quickly press and release the volume down button.
- Press and hold the side button until the screen goes black.
- When the screen goes black, press and hold the volume down button while continuing to press and hold the side button.
- Hold both buttons for five seconds.
- After five seconds, release the side button while continuing to hold the volume down button.
- Keep holding the volume down button until your iPhone appears in Finder or iTunes.
- Restore your iPhone using iTunes or Finder.
You’ve successfully diagnosed and fixed the problem, so your iPhone 7 Plus will start receiving calls again.Now that you know why an iPhone 7 Plus goes straight to voicemail, I encourage you to share this article on social media with your friends and family so they can avoid running into the same issues.