My iPhone 7 Plus Is Not Ringing! Here's The Real Fix.

David Lynch

FEBRUARY 21, 2019

Your iPhone 7 Plus isn't ringing and you've been missing important phone calls and texts. This usually isn't a difficult problem to fix, and I'll walk you through the troubleshooting process step by step. In this article, I'll explain why your iPhone 7 Plus is not ringing and show you how to fix the problem so you don't miss another call or text!

How To Fix An iPhone 7 Plus That Is Not Ringing

6 Steps Total
1.

Turn Off Do Not Disturb

When Do Not Disturb is on, all incoming calls, notifications, and alerts will be silenced.

How Do I Turn Off Do Not Disturb?

Turn Off Do Not Disturb In The Settings App (iOS 15 and newer)

  1. Open Settings.
  2. Tap Focus.
  3. Tap Do Not Disturb.
  4. Turn off the switch next to Do Not Disturb.
  5. You'll know Do Not Disturb is off when the switch is gray and positioned to the left.

Turn Off Do Not Disturb In Control Center (iOS 15 and newer)

  1. Swipe down from the upper right-hand corner of the screen (iPhones with Face ID) or up from below the bottom of the screen (iPhones without Face ID).
  2. Tap the Do Not Disturb or Focus icon.
  3. You'll know Do Not Disturb, or your Focus, is off when the icon is no longer illuminated.

Turn Off Do Not Disturb In The Settings App (iOS 14 and older)

  1. Open the Settings app.
  2. Tap Do Not Disturb.
  3. Use your finger to tap the switch next to Manual. 
  4. You'll know Do Not Disturb is off when the switch is gray.

Turn Off Do Not Disturb In Control Center (iOS 14 and older)

  1. Swipe down from the upper right-hand corner of the screen (iPhones with Face ID) or up from below the bottom of the screen (iPhones without Face ID).
  2. Use your finger to tap the Do Not Disturb icon, which looks like a moon.
  3. You'll know Do Not Disturb is off when the moon icon is black inside a gray circle.

Turn Off Do Not Disturb Using Siri

  1. Press and hold the side button (iPhones without a Home button) or the Home button to activate Siri.
  2. Say, "Turn off Do Not Disturb."
  3. Siri will turn off Do Not Disturb.
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2.

Check Your Ring/Silent Switch

The Ring/Silent switch is used to quickly and easily turn your ringer on and off. If your switch is flipped to silent, your iPhone won't ring.

How Do I Check My Ring/Silent Switch?

  1. Take a look at your Ring/Silent switch, which is located on the left side of your iPhone.
  2. You'll know the your iPhone is on silent when you see a small, orange line because switch is pulled away from the screen.
  3. To turn your ringer on, pull the switch towards the screen.
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3.

Turn iPhone Ringer Volume All The Way Up

Even if you’re hearing other sounds on your iPhone, your iPhone may not be ringing because the ringer volume can be set independently from the volume of the other sounds your iPhone. So while the rest of the sounds your iPhone makes may be getting louder because you are turning up the volume of your iPhone, your ringer volume may be stuck on nothing — or very, very low.

How Do I Turn iPhone Ringer Volume All The Way Up?

  1. Open the Settings app.
  2. Tap Sounds & Haptics.
  3. Use your finger to move the slider all the way to the right to turn your ringer volume all the way up.
  4. If you want to use the volume buttons on the left side of your iPhone to turn up the ringer volume, make sure the switch next you Change with Buttons is turned on. You'll know the switch is on when it is green.
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4.

Inspect Your iPhone's Charging Port (Lightning Port)

You should frequently inspect your Lightning port, also known as the charging port, to make sure it is clean. Lint, gunk, and other debris can prevent your Lightning port from making a solid connection with your Lightning cable. A clogged Lightning port could also "trick" newer iPhones (without headphone jacks) intro thinking headphones are connected. This could lead your iPhone to get stuck in headphones mode.

How Do I Inspect My iPhone's Charging Port (Lightning Port)?

  1. Use a flashlight to see if there is lint, gunk, or any other debris in your iPhone's Lightning port.
  2. If you find debris in your iPhone's Lightning port, gently brush it out with a new toothbrush or anti-static brush.
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5.

Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
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6.

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
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Your iPhone 7 Plus Is Ringing Again!

Your iPhone 7 Plus is ringing again and you're reconnected to the outside world. This is a very common problem, and even though the solution seems simple, it's not always apparent. The good news is once you know why an iPhone 7 Plus is not ringing, it only takes a few seconds to fix. Thanks for reading, and if this article helped you, please share it with your friends! Feel free to leave us a comment below with your thoughts or if you have any follow-up questions — we're happy to help!

  1. Turn Off Do Not Disturb
  2. Check Your Ring/Silent Switch
  3. Turn iPhone Ringer Volume All The Way Up
  4. Inspect Your iPhone's Charging Port (Lightning Port)
  5. Repair Your iPhone With Puls
  6. Repair Your iPhone With Apple

Applies To: iPhone 7 Plus

AUTHOR

David Lynch

David Lynch is an expert on cell phones, cell phone plans, and other tech. After using a flip phone into his early 20s, he learned the ropes about iPhones and Androids from a former Apple employee. Today, his articles and videos are read and viewed by millions, and he has been cited by major publications including Reader's Digest, Wired, CMSWire, Consumers Advocate, and more.