A hard reset forces your iPhone 11 to quickly turn off and back on again. It's the iPhone equivalent of pulling the plug of your router out of the wall to restart it.
Why Should I Hard Reset My iPhone 11?
A hard reset can temporarily fix minor software glitches and crashes.
How Do I Hard Reset My iPhone 11?
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How To Hard Reset Your iPhone 11
- Press and release the volume up button.
- Press and release the volume down button.
- Press and hold the side button. Keep holding until the Apple logo appears on the display.
Applies To: iPhone 11
Pro Tips
- You may need to hold the side button for 25–30 seconds.
- These steps also work for the iPhone 11 Pro and 11 Pro Max.
mine has refused to open and even it doesnt show the apple logo
Thanks guys! I was feeling helpless but this worked! For anyone who is struggling the volume up and down needs to be pressed real quick and then move to the side button. Thanks again!
That was the secret. Thank you
This DOES NOT WORK!!!!!!!!!!! I have an 11 pro max. Press the volume up button, press the volume down button then press and hold the “side button”…….. and NOTHING!!!! The sir ball comes at the bottom of the screen waitng on me to give a command. SMH. *–
My screen is still blank
My iphone 11 keeps showing black screen & I have to keep on doing the method of hitting the up button, down button & the sleep button in order for it to come back on, but then after about 10 mins. I have to do the same thing all over again in order for it to work. Why do I have to keep repeating this method?
I was crying my phone is new I just did this and it worked wtf I’m so happy
what?!?! this actually worked!!! i just spent hours with a toothpick cleaning the port ( which was perfectly clean) and it still wouldnt charge. So i did what you said, volume up button, volume down button then side button and voila! it started charging .
Thankyou sooo much!!
It doesn’t work
Screen and Face ID was unresponsive, this work. Thanks!
My iPhone 11 plus pro won’t recharge. Down to 10%. Anxiety plus. Tried the quick press of volumes up and down, then side button several times. But should it only be side button alone when turning back on?
this worked ! thank you , my phone was fine last night
IT WORKED
My iphone 11.. i tried to do the swipe up to unlock the phone but it didnt work and i press side button and both volume up and down and it wont let me slide to power off
Have you been able to fix it ?
Did you manage to fix it cause mine is doing that too
It didn’t work for me. I have cleaned the port, reset and hard reset the phone and it still won’t charge. I only have 7% left so I had to turn it off all together till i can figure it out. 🙁
It worked! I dropped it, had a good protective cover and looked like a perfect phone – but black screen. nothing worked, until your instructions!! I appreciate you!
Just let the phone fully discharge , once fully discharged then connect to charger let it charge it will restart automatically
Thanks for the help it was stressing me out!
Just let the phone fully discharge , once fully discharged then connect to charger let it charge it will restart automatically
Thank you
Thank you so much for this solution. Much appreciated!
My iphone 11 just stopped working and my heart nearly drop thanks to this it worked thank you
up volume, down volume, and hold power button for several seconds ~ it worked! Thanks a bunch!
This worked! My iPhone 11’s screen all of a sudden stopped working and wouldn’t even detect my face. I tried turning it off and on the normal way (pressing vol buttons and lock at once) and the screen wouldn’t let me slide the lock.
I was able to do this and it worked! Sad mine did this after 2 years but it is what it is.
Perfect! Thank you. As per some of the comments, the trick is to do it in quick sequence.
I notice I could not use my apps after an iOS update and try this and it works. Thanks so much!
Thanks for this. My phone was froze up. I thought none of the buttons were working.
3rd time doing this (after getting screen fixed by an unauthorized apple repair/generic screen) and works every time. Thank you!
Thanks! It worked!
If I hard reset my iPhone 11, will it let me sign back in with iCloud?
It’s not working. I tried a hard reset, but there’s still a black screen.
My iPhone 11 is not turning on.
It worked great, thank you.
It worked for me. It’s quick and easy.
1) MAKE SURE YOUR SCREEN IS TURNED OFF (black screen) this is so important.
2) Press and release UP button quickly.
3) Press and release DOWN button quickly.
4) Press and hold the RIGHT SIDE button until the SLIDE TO THE RIGHT sign appears and then you are good to go…
Good luck🙏
Phone is frozen….. can’t turn screen off!!!!!!!!!
How do turn my screen off?
great, thank u so much
thank you so much
It worked, I was pressing both sides; thank you for your more detailed instructions!
Thank you!!!! The blank screen is crucial!
GiGi,
Your method is the only one that worked!!! Its really important to do it quickly, as you said. I had tried over an over to no avail. Thanks for the tip!!
IT DIDNT WORK ANY OTHER SOLUTIONS OR SUGGESTION ?????????
Hi Tamara, sometimes your best bet is to go straight to Apple Support. The last thing you want is to accidentally damage your iPhone more while trying to fix it, so having it diagnosed by a certified Apple technician is always a reliable way to go. I’m sorry our troubleshooting tips couldn’t be of more help, best of luck!
I’m doing all this and it’s restarting but I’m on my 3 rd day of A UNRESPONSIVE SCREEN…
helpppp
Hi Jennifer, if none of our suggestions have worked by now I’d recommend reaching out to Apple Support directly. The problem you’re experiencing is most likely a hardware issue, in which case an Apple Technician is really the only option for a reliable fix. I’m sorry we couldn’t be of more help, best of luck getting this resolved!
Honestly a life saver, thank you so much. saved me 2 weeks and $300
thanks that help a lot
You need to do it quite fast. Press and release volume up, then immediately after that press and release volume up and then immediately after that press and hold side button. Volume up/down should be pressed as if you’d changing the volume.
Thank you….fast seemed to solve my phone issue…. the answer for me.
Thank you. This little detail of pressing those buttons fast worked!
Yes! Pressing the buttons fast worked for me! Thank you!
This worked! Thank you!
Thanks that was the trick; super quick on the volume up/down buttons. It took me 5 tries to get it to work.
I do hate apple, this phone is not making my impression any better. I have this thing for work. I will stick with Android for personal.
thank you so so much been having a problem with my phone all day bless you
How long should the volume buttons be held? I can’t get it to reset after holding the side button for over 2 minutes
Don’t forget to do the sequence with the volume buttons too. This video may be able to help you hard reset your iPhone 11.
I did the above , it won’t turn off! Is there a problem with iPhone 11? This has happened three times before
This video might be able to help you out!
This just worked for me. My iPhone 11 Pro Max is back and active.
Go to Settings -> General -> Shutdown
Thank you so much, it worked for me. My Phone screen stopped working so I had to force it. After 2 tries I finally saw the Apple logo. Thank you again!
I been trying for a hour not working apple logo still on screen and will not turn on.
Check out our article about what to do if your iPhone 11 is stuck on the Apple logo.
I followed the above 3 steps but all I get is an active Siri
What issue are you having with your iPhone? This article about what to do when your iPhone 11 screen is black might be able to help.
I have the same problem
I have been having problems with hearing my phone calls on my iPhone 11. I backed up the phone on my computer, did a factory reset and then restored the phone. Since then the phone will not switch on. I get the Apple logo then the screen goes black. iTunes picked up the phone and I got a message that an update was being downloaded and would install. However nothing appears to be happening. I’m at a loss what to do now.
This guide about how to perform a DFU restore properly might be able to help.
after the apple logo appears on the screen do i continue holding the button or release it , i have tried both and still the screen want let me open phone
You should be able to release it once the Apple logo appears. What’s the issue you are having that is requiring a hard reset? If you are trying to unlock your phone, a hard reset will not be able to unlock the phone on its own. A hard reset is used for getting an iPhone ‘unstuck’ when it’s frozen or not responding.
If you dont have use of touchscreen, you will NOT be able to power it off this way. IPhone 11 has a “slide to power off” function that you can not use if touchscreen does not work.
Hard reset doesn’t require use of the touch screen. If you press the buttons in the right order and hold down, it will hard reset the device. If you are looking to simply reboot the device normally, you probably will need the touchscreen to work. If your touchscreen isn’t working at all and a hard reset doesn’t help, it might be worth looking into your repair options.
you do not need the touch screen ., What Liam said below. do the up and down volume buttons on side quickly and then just hold the right button for about 20 seconds until Apple Logo appears and release It will power back up and all should be fine. My granddaughter just did the IOS 15.5 update 24 hours ago and last night turned off and put on charger. this morning when she powered on, the touchscreen was not working and phone would not unlock. i tried this and all is well in phone land again.
still locked out …
A hard reset won’t be able to help you gain access to a locked iPhone, but can help eliminate software glitches that might have occurred. It’s also useful in case your iPhone gets frozen or stuck.
still did not turn off
the Apple Logo is stuck on screen. The reset button is showing it.
Won’t turn on or off..just there
it started making this alarm noise
Just ignore all above, disconnect iphone from charger, let it fully discharge over night ensure it’s fully discharged and then reconnect to charger, it will automatically start , i did it last night now this morning its back to normal.