In order to diagnose the real reason why your iPhone won't connect to iTunes on a Mac, we need to make sure that your Mac is actually recognizing your iPhone is there when you plug it into a USB port.

How Do I Make Sure My Mac Recognizes My iPhone?

  1. Plug your iPhone into a USB port on your Mac using a Lightning cable (also known as a charging cable).
  2. In the upper left-hand corner of your Mac's screen, click on the Apple logo.
  3. Click About This Mac.
  4. Click System Report...
  5. On the left-hand side of the menu that opens, click USB, which is the second to last option under hardware.
  6. Look for iPhone in the USB device tree.

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