My iPhone 7 Is Stuck On The Apple Logo. Here's How To Fix The Problem!

David Lynch

MAY 19, 2017

You go to turn on your iPhone 7, but it's been stuck on the Apple logo for longer than usual. No, your iPhone 7 isn't just taking a long time to turn on — it's actually frozen! In this article, I'll explain why your iPhone 7 is stuck on the Apple logo and show you how to fix the problem for good.

Did You Recently Perform A Data Transfer, iOS Update, Or Restore On Your iPhone 7 Using iTunes?

If you've recently performed a data transfer, iOS (iPhone software) update, or restore using iTunes, the problem may be software related.

For example, if you updated your iPhone 7 using iTunes, but somehow your iPhone got disconnected from your computer during the update, it may cause your iPhone 7 to get stuck on the Apple logo. This is because only part of the update was installed, which leaves your iPhone totally unusable.

If this is the case for you, then I strongly recommend you check out Apple's article on resolving issues between iTunes and third-party security software.

I also recommend you take inspect your Lightning port and your Lightning cable to see if they are damaged, which may cause data transfers to be interrupted again in the future, which could lead to your iPhone 7 getting stuck on the Apple logo again.

What's Going On With My iPhone 7? Did It Break?

When an iPhone 7 is stuck on the Apple logo, the problem may be caused by a software or a hardware issue. Something is going wrong during the boot up process, which is causing your iPhone 7 to freeze on the Apple logo. At this point, we can't be sure what's really going on with your iPhone 7.

The troubleshooting guide below will help you diagnose and solve the real reason why your iPhone 7 is stuck on the Apple logo!

How To Fix An iPhone 7 Stuck On The Apple Logo

4 Steps Total
1.

Hard Reset Your iPhone

A hard reset is usually a temporary solution to a software problem. It doesn't change anything at all — it just forces your iPhone to start from scratch, and often times the problem comes back.

How Do I Hard Reset My iPhone?

  1. Press and hold the power button and the volume down button together until the screen goes blank and the Apple logo appears on the screen.
  2. When the Apple logo reappears, let go of both buttons.
  3. When your iPhone turns back on, the hard reset is complete.

Hard Reset On iPhone X

Hard reseting an iPhone X is slightly different than other models of the iPhone.

  1. Quickly press the volume up button.
  2. Quickly press the volume down button.
  3. Press and hold down the Side button.
  4. Release the Side button when the Apple logo appears on the center of the screen.
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2.

DFU Restore Your iPhone

A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if  your iPhone is brand new, so the software problem may get solved.

Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.

How Do I DFU Restore My iPhone?

Watch our DFU restore video walkthrough on YouTube, or follow the steps below:

  1. Using a Lightning cable, plug your iPhone into a USB port on your computer.
  2. Open iTunes. It doesn’t matter if your iPhone is on or off.
  3. On an iPhone 6s or older, press and hold the Home button and the power button. On an iPhone 7, press and hold the power and volume down button.  
  4. After 8 seconds, release the Power Button, but continue to hold the power button (iPhone 6s or older) the volume down button (iPhone 7).
  5. Let go of the power button or volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
  6. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
  7. Restore your iPhone using iTunes.
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3.

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
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4.

Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
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An Apple A Day...

You've successfully fixed your iPhone and it's functional again. I hope this article helped you solve why your iPhone 7 was stuck on the Apple logo, and if it did, I'd appreciate it if you shared it on social media! Thanks for reading, and leave a comment down below if you want to ask any other questions!

AUTHOR

David Lynch

Hi, I'm David! I'm here to help you fix problems with your iPhone and help you find a better cell phone plan.

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