iPhone 7 Touch Screen Not Working? Here's Why & The Real Fix!

David Lynch

MARCH 22, 2017

Your iPhone 7 touch screen is not responding and you don't know why. The touch screen gives your iPhone most of its functionality, so it's incredibly frustrating when it won't work properly. In this article, I'll explain why your iPhone 7 touch screen is not working and show you how to fix the problem for good.

What's Really Going On With My iPhone 7? Is It Broken?

At this point we can't be sure why your iPhone 7 touch screen is not responding. The problem could be caused by the software or the hardware of your iPhone 7.

Let's talk about the software first: if the software of your iPhone crashed, or if your iPhone 7 touch screen is not responding when you open a specific app, your iPhone may be experiencing a software problem. The first few steps in our troubleshooting guide will explain how to uninstall and reinstall a troublesome app, as well as show you how to do some software resets.

If your iPhone 7 touch screen is not working due to a hardware issue, it's usually because the digitizer of your iPhone has stopped working. The digitizer is the physical component of your iPhone 7 that gives it touch screen functionality. Our troubleshooting guide will help you diagnose what's really going on with your iPhone's touch screen so you can fix the problem for good.

How To Fix An iPhone 7 Touch Screen That's Not Working

5 Steps Total

Hard Reset Your iPhone

A hard reset is usually a temporary solution to a software problem. It doesn't change anything at all — it just forces your iPhone to start from scratch, and often times the problem comes back.

How Do I Hard Reset My iPhone?

  1. Press and hold the power button and the volume down button together until the screen goes blank and the Apple logo appears on the screen.
  2. When the Apple logo reappears, let go of both buttons.
  3. When your iPhone turns back on, the hard reset is complete.

Hard Reset On iPhone X or Newer

Hard reseting an iPhone X is slightly different than other models of the iPhone.

  1. Quickly press the volume up button.
  2. Quickly press the volume down button.
  3. Press and hold down the Side button.
  4. Release the Side button when the Apple logo appears on the center of the screen.
View More

DFU Restore Your iPhone

A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if  your iPhone is brand new, so the software problem may get solved.

Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.

How Do I DFU Restore My iPhone?

Watch our DFU restore video walkthrough on YouTube, or follow the steps below:

  1. Using a Lightning cable, plug your iPhone into a USB port on your computer.
  2. Open iTunes. It doesn’t matter if your iPhone is on or off.
  3. On an iPhone 6s or older, press and hold the Home button and the power button. On an iPhone 7, press and hold the power and volume down button.  
  4. After 8 seconds, release the Power Button, but continue to hold the power button (iPhone 6s or older) the volume down button (iPhone 7).
  5. Let go of the power button or volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
  6. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
  7. Restore your iPhone using iTunes.
View More

Press Down On The Screen Directly Over Logic Board Connecting Cables

Have you recently dropped your iPhone 7? Even the slightest drop can cause the small cables that connect the logic board to your iPhone's display to come loose. If those cables were dislodged, it could be the reason why your iPhone 7 touch screen is not working. Sometimes, it's possible to reconnect them without having to open your iPhone.

  1. Press down on the part of your iPhone's screen where the small cables connect to the logic board (use the image above as a guide if you need to).
  2. Be careful not to press down on the display of your iPhone 7 too hard, as it could cause the screen to crack.
View More

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
View More

Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
View More

iPhone 7 Touch Screen Problem: Solved!

Your iPhone 7 touch screen is working again, or you know your most convenient repair option if it has come to that. Now you know exactly what to do next time your iPhone 7 touch screen is not working. Thanks for taking the time to read this article. I hope you'll share it on social media, or leave me a comment down below if you have any other questions about your iPhone!


David Lynch

Hi, I'm David! I'm here to help you fix problems with your iPhone and help you find a better cell phone plan.


1 Comment threads
0 Thread replies
Most reacted comment
Hottest comment thread
1 Comment authors
Antonia Robinson Recent comment authors
newest oldest most voted
Notify of
Antonia Robinson
Antonia Robinson

Brilliant, Apple wanted to charge me £160 to fix this after reading this my iPhone is up and running for free…thankyou