iPhone 6 Touch Screen Not Working? Here's The Real Fix!

David Lynch

JANUARY 2, 2019

Your iPhone 6 touch screen is unresponsive and you don't know why. No matter how many times you tap on the screen, nothing happens! In this article, I'll explain what to do when your iPhone 6 touch screen is not working.

Why Isn't My iPhone 6 Touch Screen Working?

There are three main reasons why an iPhone 6 touch screen could be unresponsive:

  1. A specific app is crashing your iPhone 6 and making it unresponsive.
  2. Your iPhone 6 is experiencing a software problem.
  3. There's a problem with your iPhone's digitizer, the physical component responsible for processing taps, touches, swipes, and any other interaction between your fingertips and the touch screen.

Our goal is to figure out which of these three problems is making your iPhone 6 touch screen unresponsive. The first two steps will help you diagnose and fix a potential problem with one of your apps.

After that, I'll walk you through two steps that will fix a more significant software problem. Finally, I'll show you three ways to fix a potential hardware problem with the digitizer if the software troubleshooting steps don't fix your iPhone 6 touch screen that's not working.

How To Fix An Unresponsive iPhone 6 Touch Screen

7 Steps Total

Close And Reopen The App That's Not Working

Closing an app is much like turning an iPhone off and back on again. The app that you close gets a fresh start, which can sometimes resolve minor technical issues.

How Do I Close And Reopen The App That's Not Working?

  1. Double-tap the Home button.
  2. Use your finger to swipe up the app that you want to close.
  3. Once you swipe the app away, it has been closed.
  4. Tap the app to reopen it.
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Delete The App Making Your iPhone 6 Unresponsive

Unfortunately, not all apps are created equal. A poorly coded app can cause a lot of different software problems on your iPhone 6.

When an app continues to cause software problems on your iPhone, it's sometimes a better idea to just delete the app and find an alternative.

  1. Lightly press and hold the icon of the app you want to delete.
  2. Let go of the app icon when your apps begin to wiggle and a small "X" appears in the upper left-hand corner of the icon.
  3. Tap the "X" on the icon of the app you want to delete.
  4. Tap Delete to confirm the deletion of the app.
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Back Up Your iPhone

It's important to back up your iPhone before doing any major restores (such as a DFU restore). If something goes wrong while you're trying to fix your iPhone, having a back up means you won't lose any of your data (such as contacts, photos, apps, and more). Restoring from a back up is a lot more convenient than having to go and reenter all the information that was saved on your iPhone.

How Do I Back Up My iPhone?

There are two ways to back up your iPhone:

Backup Your iPhone Using iCloud

  1. If you have a WiFi connection, you can back up your iPhone using iCloud.
  2. Open the Settings app.
  3. Tap iCloud (I blacked out my iCloud email address in my screenshot, but you'll see your iCloud email address there!)
  4.  Tap Backup.
  5. Make sure the switch next to iCloud Backup is on. You'll know the switch is on when the switch is green.
  6. Tap Back Up Now.
  7. A status bar will appear to tell you how much time is remaining.

Backup Your iPhone Using iTunes

  1. Plug the Lightning connector on your Lightning cable (charging cable) into the Lightning port on your iPhone.
  2. Plug the other end of your Lightning cable into a USB port on your computer.
  3. Open iTunes on your computer.
  4. Click on the iPhone icon in the upper left hand corner of iTunes.
  5. Click the circle next to "iCloud" or "This computer" to select whether you want to backup your iPhone to iCloud or your computer.
  6. Click Back Up Now to backup your iPhone.
  7. When the backup is complete, you'll see the time and date updated under Latest Backup.
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DFU Restore Your iPhone

A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if  your iPhone is brand new, so the software problem may get solved.

Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.

How Do I DFU Restore My iPhone?

Watch our DFU restore video walkthrough on YouTube, or follow the steps below:

  1. Using a Lightning cable, plug your iPhone into a USB port on your computer.
  2. Open iTunes. It doesn’t matter if your iPhone is on or off.
  3. On an iPhone 6s or older, press and hold the Home button and the power button. On an iPhone 7, press and hold the power and volume down button.  
  4. After 8 seconds, release the Power Button, but continue to hold the power button (iPhone 6s or older) the volume down button (iPhone 7).
  5. Let go of the power button or volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
  6. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
  7. Restore your iPhone using iTunes.
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Press Down On The iPhone 6 Logic Board

Sometimes when you drop your iPhone, the small, thin cables connected to its logic board can be jarred loose. When this happens, the touch screen can stop working, the display can stop functioning, and much more.

By pressing down on the logic board of your iPhone 6, there's a chance you could reconnect the cables and get your iPhone functioning properly again.

  1. Firmly press down on the display of the iPhone 6 where the logic board is located. The iPhone 6 logic board is located in the upper right-hand corner of the display (see the image above for a guide).
  2. Be careful not to press too hard, as you could crack your iPhone's display.
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Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
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Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
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You've fixed your iPhone's touch screen and it's working normally again. Next time your iPhone 6 touch screen is not working, you'll know exactly what to do! Feel free to leave me a comment down below if you have any other questions about your iPhone 6.


David Lynch

Hi, I'm David! I'm here to help you fix problems with your iPhone and help you find a better cell phone plan.


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