iPhone 7 Camera Not Working? Here's Why And The Real Fix!

David Lynch

MARCH 11, 2017

Your iPhone 7 camera doesn't work and you don't know how or why it happened. The camera of your iPhone 7 is one of the most technologically advanced smartphone cameras ever built, so when something goes wrong, you're bound to notice. In this article, I'll show you what to do when your iPhone 7 camera is not working so you can get back to taking amazing pictures.

Let's Clear The Air

Before we dive into the troubleshooting guide, I want to acknowledge the fact that there is a lot of misinformation when it comes to iPhone 7 cameras that won't work. First, many people will tell you that you definitely have a hardware problem — this is 100% false. When your iPhone 7 camera is not working, you're sometimes dealing with a software problem such as an app crash. If that's the case (we can't be certain if it is yet), then there wouldn't be anything physically wrong with your iPhone 7 camera and you wouldn't have to get any hardware repaired.

Another common misconception is how to actually solve the software problem when your iPhone 7 camera won't work. Other websites will tell you that you can't do much more than a hard reset, which is also wrong. Our guide will walk you through four comprehensive software troubleshooting steps you can perform to help accurately diagnose why your iPhone 7 camera is not working.

A Quick Story About My Friend's "Broken" iPhone Camera

Once when I was in college, a friend of mine asked me to take a picture for her using her iPhone. To my surprise, every picture I took came out totally black and I couldn't figure out why. As it turned out, she had put her case on the wrong way and it was covering the camera on her iPhone! So, when your iPhone 7 camera is not working, double-check to make sure that nothing is blocking or covering up the camera!

Are You Using A Third-Party Camera App?

Sometimes your iPhone 7 camera won't work because you are using a third-party camera app. If the third-party app you're using is old or needs an update, your problem may be with the app, not with the actual hardware of your iPhone's camera. If your iPhone 7 camera doesn't work when you use the third-party app, try using your iPhone's built-in Camera app. If your camera works with one app but not the other, then you've identified that the problem is with your specific third-party app, not the actual camera on your iPhone. If your iPhone 7 camera is not working in either app, follow our step-by-step troubleshooting guide to diagnose and fix your problem!

How To Fix An iPhone 7 Camera That's Not Working

6 Steps Total
1.

Turn Your iPhone Off And Back On

When you turn off your iPhone, the operating system shuts down all the little background programs that keep your iPhone running. When you turn your iPhone back on, all those little background programs start fresh, and sometimes that’s enough to fix a simple software glitch.

How Do I Turn My iPhone Off And Back On?

  1. Press and hold the power button until "slide to power off" appears on the screen.
  2. Use your finger to swipe the red power button across the screen from left to right.
  3. Wait for your iPhone to turn all the way off. This may take up to 30 seconds.
  4. To turn your iPhone back on, press and hold the power button until the Apple logo appears on the screen.
  5. Let go of the power button and wait for your iPhone to turn on.
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2.

Close Out Of All Of Your Apps

Closing out of your apps is like turning your iPhone off and back on — it gives your apps a fresh start. If one of the apps that you have open crashes in the background, it may prevent other apps you have open from functioning properly. It can be difficult to identify which specific app or apps are malfunctioning, so we'll close them all to save time.

How Do I Close Out Of All Of My Apps?

  1. Double-press the Home button to view the apps your currently have open.
  2. Use your finger to swipe up on the apps to close them.
  3. You'll know all your apps are closed when you only see a preview of your lock screen.
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3.

Reset All Settings

Many iPhone problems are caused when Settings isn't set up correctly or by corruption within individual Settings app files. Restoring the Settings app back to factory defaults doesn't fix every iPhone software problem, but it is a go-to fix for Apple technicians because it does solve a lot of problems that would be very difficult to to track down by hand.

How Do I Reset All Settings?

  1. Go to the Home screen.
  2. Open the Settings app.
  3. Tap General.
  4. Use your finger to scroll down to Reset. It will be the last option in Settings -> General.
  5. Tap Reset All Settings.
  6. Enter your passcode.
  7. Tap Reset All Settings. You'll be prompted twice.
  8. A progress bar will appear on the screen.
  9. Your iPhone will automatically turn back on when the reset finishes.
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4.

DFU Restore Your iPhone

A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if  your iPhone is brand new, so the software problem may get solved.

Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.

How Do I DFU Restore My iPhone?

Watch our DFU restore video walkthrough on YouTube, or follow the steps below:

  1. Using a Lightning cable, plug your iPhone into a USB port on your computer.
  2. Open iTunes. It doesn’t matter if your iPhone is on or off.
  3. On an iPhone 6s or older, press and hold the Home button and the power button. On an iPhone 7, press and hold the power and volume down button.  
  4. After 8 seconds, release the Power Button, but continue to hold the power button (iPhone 6s or older) the volume down button (iPhone 7).
  5. Let go of the power button or volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
  6. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
  7. Restore your iPhone using iTunes.
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5.

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
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6.

Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
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Say Cheese!

We've successfully fixed the problem with your iPhone's camera. Now you'll know exactly what to do the next time your iPhone 7 camera is not connecting, so we encourage you to share this article on social media with your friends and family so they don't run into the same problem. Thanks for taking the time to read this article. Feel free to leave a comment down below if you have any other questions!

AUTHOR

David Lynch

Hi, I'm David! I'm here to help you fix problems with your iPhone and help you find a better cell phone plan.

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