iPhone 7 Plus Camera Not Working? Here's How To Solve The Problem!

David Lynch

MARCH 11, 2017

Your iPhone 7 Plus camera won't work and you don't know what to do. This camera is arguably the most amazing smartphone camera to have ever been created, so when something's not working properly, you'll know. In this article, I'll explain why your iPhone 7 Plus camera is not working and demonstrate how to fix the problem with an easy-to-understand, step-by-step guide.

Debunking Some Misinformation

When it comes to iPhone cameras, there's an unfortunate amount of misinformation. When doing research for this topic, I came across many websites that were missing vital facts and details. Some articles only recommended one or two fixes before stating that the iPhone camera was broken. Not only are their articles incomplete, they're also inaccurate. The truth is that your iPhone's software or hardware could be responsible when your iPhone 7 Plus camera doesn't work and there's more than one or two troubleshooting steps you can do to help figure out what's going on.

Let me address potential software problems: Sometimes, apps can crash which will prevent them from working properly. If you have a lot of apps open in the background, one or two may crash, which may cause your preferred camera app to malfunction or not work at all. Right now, we can't be sure if your iPhone 7 Plus camera won't work because of a software problem, but if that was the case, then you wouldn't need to have any hardware repaired. Fortunately, our guide presents four troubleshooting steps you can do before you may need to start considering your repair options.

Don't Make The Same Mistake My Friend Did

Once in college, a friend handed me her iPhone and asked me to take a picture of her. I took a few pictures, but when I handed the phone back to her, she thought I had broken something because every photo was black. As it turned out, I didn't break her iPhone's camera. She had actually put her case on the wrong way, and it was blocking the camera from taking a clear picture! So, don't make the same mistake my friend did, and make sure your iPhone 7 Plus camera isn't being blocked or covered up.

Do You Use A Third-Party Camera App?

There are a number of third-party camera apps in the App Store. If you're using one and your iPhone 7 Plus camera is not working, your app may be the problem. Try using your iPhone 7 Plus camera with the built-in Camera app and see if it works normally. If your camera works in one app, but not the other, then your problem is being caused by the particular app and not the physical iPhone camera. If your iPhone 7 Plus camera doesn't work in either app, then follow our step-by-step troubleshooting guide below to figure out what's going on with your iPhone so you can solve the problem for good!

How To Fix An iPhone 7 Plus Camera That Is Not Working

8 Steps Total

Close Out Of All Of Your Apps

Closing out of your apps is like turning your iPhone off and back on — it gives your apps a fresh start. If one of the apps that you have open crashes in the background, it may prevent other apps you have open from functioning properly. It can be difficult to identify which specific app or apps are malfunctioning, so we'll close them all to save time.

How Do I Close Out Of All Of My Apps?

  1. Double-press the Home button to view the apps your currently have open.
  2. Use your finger to swipe up on the apps to close them.
  3. You'll know all your apps are closed when you only see a preview of your lock screen.
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Turn Your iPhone Off And Back On

When you turn off your iPhone, the operating system shuts down all the little background programs that keep your iPhone running. When you turn your iPhone back on, all those little background programs start fresh, and sometimes that’s enough to fix a simple software glitch.

How Do I Turn My iPhone Off And Back On?

  1. Press and hold the power button until "slide to power off" appears on the screen.
  2. Use your finger to swipe the red power button across the screen from left to right.
  3. Wait for your iPhone to turn all the way off. This may take up to 30 seconds.
  4. To turn your iPhone back on, press and hold the power button until the Apple logo appears on the screen.
  5. Let go of the power button and wait for your iPhone to turn on.
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Back Up Your iPhone

It's important to back up your iPhone before doing any major restores (such as a DFU restore). If something goes wrong while you're trying to fix your iPhone, having a back up means you won't lose any of your data (such as contacts, photos, apps, and more). Restoring from a back up is a lot more convenient than having to go and reenter all the information that was saved on your iPhone.

How Do I Back Up My iPhone?

There are two ways to back up your iPhone:

Backup Your iPhone Using iCloud

  1. If you have a WiFi connection, you can back up your iPhone using iCloud.
  2. Open the Settings app.
  3. Tap iCloud (I blacked out my iCloud email address in my screenshot, but you'll see your iCloud email address there!)
  4.  Tap Backup.
  5. Make sure the switch next to iCloud Backup is on. You'll know the switch is on when the switch is green.
  6. Tap Back Up Now.
  7. A status bar will appear to tell you how much time is remaining.

Backup Your iPhone Using iTunes

  1. Plug the Lightning connector on your Lightning cable (charging cable) into the Lightning port on your iPhone.
  2. Plug the other end of your Lightning cable into a USB port on your computer.
  3. Open iTunes on your computer.
  4. Click on the iPhone icon in the upper left hand corner of iTunes.
  5. Click the circle next to "iCloud" or "This computer" to select whether you want to backup your iPhone to iCloud or your computer.
  6. Click Back Up Now to backup your iPhone.
  7. When the backup is complete, you'll see the time and date updated under Latest Backup.

Backup Your iPhone Using Finder (Macs Running Catalina 10.15)

  1. Connect your iPhone to your Mac using a charging cable.
  2. Open Finder.
  3. Click on your iPhone under Locations.
  4. Click the circle next to Back up all of the data on your iPhone to this Mac.
  5. Click Back Up Now.
  6. When the backup is complete, you'll see the time and date updated under Latest Backup.
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Reset All Settings

Many iPhone problems are caused when Settings isn't set up correctly or by corruption within individual Settings app files. Restoring the Settings app back to factory defaults doesn't fix every iPhone software problem, but it is a go-to fix for Apple technicians because it does solve a lot of problems that would be very difficult to to track down by hand.

How Do I Reset All Settings?

  1. Go to the Home screen.
  2. Open the Settings app.
  3. Tap General.
  4. Use your finger to scroll down to Reset. It will be the last option in Settings -> General.
  5. Tap Reset All Settings.
  6. Enter your passcode.
  7. Tap Reset All Settings. You'll be prompted twice.
  8. A progress bar will appear on the screen.
  9. Your iPhone will automatically turn back on when the reset finishes.
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DFU Restore Your iPhone

A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if  your iPhone is brand new, so the software problem may get solved.

Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.

How Do I DFU Restore My iPhone?

Watch our DFU restore video walkthrough on YouTube, or follow the steps below:

  1. Using a Lightning cable, plug your iPhone into a USB port on your computer.
  2. Open iTunes if you have a PC or Mac running Mojave 10.14 or earlier). Open Finder if you have a Mac running Catalina 10.15 or newer. It doesn’t matter if your iPhone is on or off.
  3. On an iPhone 6s or older, press and hold the Home button and the power button. On an iPhone 7, press and hold the power and volume down button.  
  4. After 8 seconds, release the Power Button, but continue to hold the power button (iPhone 6s or older) the volume down button (iPhone 7).
  5. Let go of the power button or volume down button when your iPhone appears in iTunes or Finder.
  6. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
  7. Restore your iPhone using iTunes or Finder.
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Upgrade Your iPhone 7

With a wide selection of new smartphones available, you may want to consider upgrading your iPhone 7 instead of having it repaired. iPhone 7 repairs can get expensive, especially if more than one component is broken.

Your money may be better spent as a down payment on a new phone. Some carriers will even give you huge discounts on the latest smartphones when you switch!

New phones have many improved features that your iPhone 7 doesn't. They have faster processors, longer better life, better cameras, facial recognition software, and much more!

How Do I Upgrade My iPhone 7?

  1. Click here to head to the UpPhone phone comparison tool.
  2. Sort the tool by selecting brands, models, storage capacities, operating systems, and more!
  3. Click on the name of a phone to learn more, or view compatible plans by clicking on the "# plans" button.
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Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

  1. Visit Apple's support website to begin the online mail-in repair process.
  2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

  1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
  2. When you arrive, go to the Genius Bar to check in for your appointment.
  3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.
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Repair Your iPhone With Puls

Puls is a "we come to you" iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple's.

Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn't available everywhere (they're mostly in major US cities).

How Do I Repair My iPhone With Puls?

  1. Visit Puls.com.
  2. Select iPhone.
  3. Select the model of your iPhone.
  4. Enter your ZIP Code.
  5. Select the color of your iPhone.
  6. Select the repair you need completed and fill out any additional information you want the technician to know.
  7. Schedule a repair time and date.
  8. Enter your address and personal information.
  9. Click the button that says "Submit Repair Request".
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Pat Your Selfie On The Back — Your Camera Problem Is Solved!

We've successfully diagnosed and fixed the problem with your iPhone 7 Plus camera. Now that know what to do when your iPhone 7 Plus camera is not working, we hope you'll share this article on social media with your friends and family. Thanks for reading this article, and feel free to drop a comment down below if you have any other questions for the iPhone help experts!


David Lynch

Hi, I'm David! I'm here to help you fix problems with your iPhone and help you find a better cell phone plan.


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